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ATS Reporting Offices

Single telephone number, fax number and e-mail address at ATS Reporting Offices

Please note that on April 28 this year, the work organisation of the ATS Reporting Offices (ARO) in Poland was changed. The change involves implementation of a single country-wide telephone number +48-22-574-7173 for filing and revising flight plans. The reason for this measure is to reduce the time of waiting for connection and provide an easy contact with an ARO.

From the beginning of 2016 the ATS Reporting Offices in Poland have had a common flight plan processing system. Regardless of the location of the ARO answering the phone, the person wishing to file a flight plan will be able to:
- file a new flight plan,
- revise an existing flight plan,
- obtain information about the status of a flight plan being processed,
- obtain aeronautical information.

Telephone calls are evenly and randomly distributed among the ATS Reporting Offices. However, when a telephone contact with an ARO is established, it can be redirected to a chosen ARO.

Another new solution is a single fax number +48-22-574-7188 to which completed flight plan forms should be sent. Flight plans can be also submitted via e-mail. A single e-mail address aro@pansa.pl was established for use by persons wishing to submit a completed flight plan form.

Please be reminded that a legible and current contact telephone number should be provided on the flight plan form. This will enable ARO personnel to contact the originator if necessary.

Telephone numbers:
+48 22 574 71 73
+48 22 574 71 88 (fax)
e-mail: aro@pansa.pl


Please note that under point (e) of Article 6 (1) of REGULATION (EU) 2016/ 679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) the Polish Air Navigation Services Agency, seated in Warsaw, ul. Wieżowa 8, 02-147 Warszawa, e-mail: info@pansa.pl, phone: +48-22-574-5001 (Data Protection Officer – e-mail: inspektorochronydanych@pansa.pl) shall process personal data in order to perform the tasks resulting from the filing of a flight plan and to subsequently prepare required reports and information.

We kindly inform you have the right to request from PANSA an access to, rectification or erasure of your personal data and restriction of processing, the right to lodge an objection to processing, the right to data portability and the right to lodge a complaint with a supervisory authority within the meaning of the provisions on personal data protection.

We also inform that the archiving of documents, including those with personal data, is in accordance with the relevant external and internal provisions, inter alia, the Law on the national archival resources and archives of 14 July 1983 (Journal o Laws 1983 No. 38, position 173 with later amendments) and the Order No. 11 of the President of PANSA of 30 April 2007 (with later amendments). Provisions in that regard specify, interalia, the handling of documents, their classification and archiving period.

You can acquaint yourself with the full information requirement pursuant to Articles 13 of Regulation (EU) 2016/679 of the European Parliament available at PANSA website http://www.pansa.pl/aap/RODO_2018_eng.pdf


To facilitate flight plan filling, a new Flight Plan Form including an abridged notice on information and access to personal data is available at PANSA site.
You can download a Flight Plan Form here: Flight Plan