CUSTOMER SATISFACTION QUESTIONNAIRE
 
We invite you to take part in our survey on the quality of the provision of AIS in Poland and to share you views. Your information will help us better develop our services to suit our customers’ needs.
 


1. How frequently do you use AIS publications?


AIP POLAND Several times a week At least once a week At least once a month Rarely
NOTAM Several times a week At least once a week At least once a month Rarely
SNOWTAM Several times a week At least once a week At least once a month Rarely

2. For what purposes do you use aeronautical information provided in AIS publications?

for conducting air operations

for operational planning

for other purposes (please specify)


3. How do you rate the quality of AIS publications? (1 – poor; 2 – satisfactory; 3 – good; 4 – very good)
  Accuracy of information Clarity of information Layout/Graphics
AIP (AIP Amendments)
Charts
AIP Supplements
AIC
AIP VFR
MIL AIP
Aeronautical Chart of Poland ICAO
NOTAM
SNOWTAM
PIB

Details:

4. Do you use for operational purposes any other publications containing information on Polish airspace?

YES (please specify)
NO

5. Have you ever not received the ordered AIS publications or received them too late?

YES (how often and how long was the delay)
NO

Details:

6. How do you rate the prices of AIS publications?

fair too expensive far too expensive

7. Which form would you prefer to receive AIS publications?

a) paper version
b) electronic version CD WWW E-mail
c) paper version + electronic version CD WWW E-mail

8. How do you rate the website of AIS Poland (www.ais.pansa.pl) in terms of its functionality?

poor satisfactory good very good

9. How do you rate the availability of the AIS in Poland?

poor satisfactory good very good

10. What solutions used in publications of other AIS would you recommend for Polish publications?
 
(Optional)
Name:
Position:
Organisation:
Country:
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Thank you for completing the questionnaire