CUSTOMER SATISFACTION QUESTIONNAIRE
 
In order to improve the quality of services provided at the ATS Reporting Offices in Poland (the ARO service) we provide you with an questionnaire. The information provided will become a valuable source of knowledge allowing us to adjust the method of realisation of our services to your requirements. The data collected will be used exclusively for the PANSA internal purposes. Thank you for filling out the questionnaire on the spot or returning it by mail to the address:
 


1. What type of aeronautical operations do you carry out?

Scheduled flights
Charter flights
General Aviation
Other (Please specify)


2. How often do you use services provided by the ATS Reporting Office(s) in Poland?

Before each departure
At least once a week
At least once a month
Less often


3. How do you use services provided by the ATS Reporting Office(s) in Poland?
ATS Reporting Offices at aerodromes personally by phone by fax via website  
1. GdaƄsk (EPGD)  
2. Katowice (EPKT)  
3. Kraków (EPKK)  
4. PoznaƄ (EPPO)  
5. Rzeszów (EPRZ)  
6. Warszawa (EPWA)  
7. WrocƂaw (EPWR)  


4. What kind of services and/or publications available at the ATS Reporting Offices do you use?

AIPs
Aeronautical Chart of Poland
Pre-flight Information Bulletin (PIB)
BSR, PFR, ATIR forms
Filling a flight plan and associated messages
AUP, UUP messages
Invoicing terminal services

5. The evaluation of the ARO personnel (the ARO services) performance in relation to provided services

a) General evaluation of services provided by the ARO service
b) Accuracy in providing products / services
c) Completeness and legibility of the offered documents
d) Compatibility of products / services with requirements
e) Response of the personnel to the submitted remarks
f) Competence of the personnel
g) Provision of detailed and comprehensive answers of the personnel to the questions submitted

6. Is the Pre-flight Information Bulletin always:

A) available? YES NO
B) up-to-date? YES NO


7. Other remarks, objections and suggestions related to services and functioning of the ATS Reporting Of-fice(s) (the ARO services) provided at particular aerodromes in Poland:

a) Is our scope of services sufficient? If not, please provide your suggestions:

b) Do you have any suggestions to improve the quality of services provided by an ARO?

c) What scope of ARO services are you particularly interested in?

d) Is the information contained on our website sufficient for you? If not, please provide your suggestions.

(Optional)
Name:
Position:
Organisation:
Country:
E-mail:
 
(Antyspam) + =
 
Thank you for completing the questionnaire